Business Transformation Group
Metamorphosis at Work
Our focus is to help make client organizations more responsive to change by equipping them with the right Information Technologies to capitalize on emerging opportunities.
The Business Transformation Group specializes in:
Business Process Management – We have experience in leveraging BPM and workflow technologies to deliver process efficiencies to the organization. While this work often involves some form of BPM software, our Advisory Services and Business Transformation Groups work closely with our clients to define the project goals and deliver the optimum solution to achieve organizational agility.
Knowledge Management – Knowledge Management is the practice whereby information, knowledge, and wisdom as a whole represent more than the sum of their parts. Tapping this synergy empowers the organization, promoting agility. In an organizational context, data represents facts and relations between data. These relations can represent information. Patterns and relations of information have the capacity to represent knowledge, and in their ultimate context become wisdom. We help our clients develop KM strategies and on-demand knowledge programs to facilitate the capture, retention, and reuse of knowledge across their enterprises.
Mobility Planning — Mobility has emerged as a key strategic enabler for business innovation. With billions of connected consumer electronic devices and hundreds of billions of commercial or industrial connected devices, Mobility has taken the lead position in delivering information instantaneously to users around world. We understand the possibilities that mobility presents and are positioned to help our clients best deal with its demands while leveraging its opportunities.
Data Warehouse Architecture – This is no longer optional for most organizations. We understand that most organizations are in need of a data warehouse strategy that aligns to their business' information needs. Ultimately, a sound, well aligned, data warehouse will underpin the business intelligence and performance measurement architecture of the enterprise. Crossbow can assist you to determine and deploy the right data warehouse architecture (coupled with the right business intelligence strategy) to enable sound and effective decision-making across the enterprise.
Business Intelligence – This is becoming the "gold standard" of effective decision-making. We help organizations define and monitor key performance indicators (KPIs), provide the right information to the right people at the right time in order to maximize the organization's decision-making effectiveness and enable continuous performance improvement via scorecards and root cause analysis.
Data Management & Integration – Our services in Data Management range from cross-industry experience in meeting regulatory compliance (i.e. HIPAA, FISMA, SOX) to developing custom Data Governance charters for a specific company or business vertical. The solution may include the implementation of Master Data Management software, as dictated by client needs.
Customer Relationship Management – Many organizations recognize the importance of the customer and have turned to CRM programs to help them better manage their customer relationships. Whether architecting a comprehensive CRM program, enabling marketing campaigns or simply implementing a CRM software package, we have the experience and expertise to help you succeed.
Project Management — Crossbow provides strategic, hands-on project leadership to ensure each client project meets its intended goals. We are not solely task masters. We are highly skilled at identifying risks early in the process and formulating plans to mitigate them. We have a proud track record of enviable project successes. Whether you are thinking of starting a new project or require help to recover one in trouble, we can help.